Last Updated: 10 Augest, 2024

At Healingor, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

• Items must be intact, brand new, and unworn.
• Refunds must be requested within 30 days of receipt of the product.
• The product must be unopened and unused.
• Jewelry items are non-refundable.

2. Refund Process

To initiate a refund, please fill out our contact form on the website. You will need to provide the following information:

• Your order ID
• Your email address
• Other relevant order details
• Your PayPal account information (for refund processing)

3. Time Frame for Refunds

• Refunds will be processed within 3 business days after our warehouse receives and verifies that the returned item meets our refund eligibility criteria.

4. Non-Refundable Items

• Jewelry items are not eligible for returns or refunds.

5. Return Shipping

• If a refund is requested because the customer does not like the item, the customer is responsible for the return shipping costs.

6. Damaged or Defective Products

• If the product arrives damaged or broken, we sincerely apologize. We will resend the product to you at no additional cost. Alternatively, you may choose to request a refund.

7. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at support@healingor.com.